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Terms and Conditions

This Agreement is a legal agreement between you and Retail Bay that states the terms and conditions under which you may receive Retail Bay service and the use of Retail Bay web site www.retailbay.co.za

By using Retail Bay you agree to these terms and conditions.

The Retail Bay service is a transaction, information and communication service available to authorized users who access the web site, www.retailbay.co.za.

Product Availability
Retail Bay provides online shopping and delivery service as described below:
Retail Bay does not guarantee availability of items sold on the website; item may become out of stock without notice; we do our best to avoid this but the very nature of the business makes this unavoidable.

Retail Bay reserves the right to limit quantities in certain instances; you will be informed of these limits if they must be enforced.

Retail Bay is also not responsible for packaging changes made by the manufacturer. Items should be ordered according to the product description and not the product image.

Retail Bay has to the best of their ability provided accurate package sizes, these are to be deemed as estimates and not as 100% reliable as manufacturers frequently offer periodic bonus sizes and change the packaging sizes without notice. In instances where there are no sizes listed, this generally indicates that only one size is available.

Retail Bay is not responsible for or liable for product recalls, defects, or any other less than perfect product from the manufacturer or supplier of the products.

Expiration Dates, Returns and Nutritional Data

Retail Bay guarantees that the ordered item will not have expired before they reach you.

If ordering in bulk, keep in mind that Retail Bay is not responsible for products that expire after they reach you.

Retail Bay will ship out products with the latest possible expiration dates but these expiration dates can vary greatly by product and manufacturer.

Retail Bay reserves the right to cancel an order, if in its opinion, an expiration date does not provide sufficient time for consumption.

Nutritional data is not guaranteed to be accurate; for the most up to date information it is always best to contact the product manufacturer. Retail Bay obtains this information from a third-party; nutritional data information that is empty or displayed as “0” means that information is currently unavailable for that item.

Accounts, Payment and Charges

After registering, you will be asked for your e-mail address and password allowing you access to certain features of the Retail Bay site. Your password should be kept strictly confidential to prevent unauthorised use.

You are responsible for, and agree to pay promptly, all charges to your account, including applicable taxes for purchases made by you or anyone you allow to use your account.

Fees and charges will be assessed in accordance with the Retail Bay fees that are listed on the web site.

Payments are made in full once the order has been placed. We will issue any refunds needed if an order is unable to be filled in part or in total for any reason.

Once an order has been moved into the Processing stage (Order is Being Processed) it can’t be canceled without paying a 50% restocking fee of the order subtotal. This fee covers the stopment of shipment and the time involved in unpacking and restocking your order.

Orders being returned due to no fault of Retail Bay will be refunded less any shipping charges and less a 50% disposal fee as we will be unable to resale the items. 

Inputting an incorrect delivery address will subject you to an additional R100.00 charge; this is the charge that our courier partners penalises us. Also, shipments returned to us as undeliverable because of an incorrect or bad address will not be reshipped unless you agree to pay the cost of the return shipment fee plus the cost to reship the order to you. With this in mind, it is wise to double check your address when placing an order.

Content: Customer Service- Returns/damages

Returns/Damages

Got the wrong grocery item?

You can order online with peace of mind at Retail Bay.

If we have shipped you an incorrect product item please let us know and we will make it right by either reshipping the right item or issuing a refund if it is not available.

If your order arrives damaged please contact us so we can assist. Please be prepared to take pictures of the damaged contents so that we can adequately file a claim with the courier service.

You can email us at info@retailbay.co.za or call us at 010-030-0601 for help.

Content: Customer Service- Returns/damages

Returns/Damages

Got the wrong grocery item?

You can order online with peace of mind at Retail Bay.

If we have shipped you an incorrect product item please let us know and we will make it right by either reshipping the right item or issuing a refund if it is not available.

If your order arrives damaged please contact us so we can assist. Please be prepared to take pictures of the damaged contents so that we can adequately file a claim with the courier service.

You can email us at info@retailbay.co.za or call us at 010-030-0601 for help.

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